1. In general

This Privacy Policy explains how we, Delivery Hero SE (Oranienburger Str. 70, 10117 Berlin, Germany) collects and uses personal data which you provide to us. Please read this Privacy Policy before collaborating with us.

Delivery Hero SE (hereinafter also referred to as “Delivery Hero”) takes privacy very seriously and therefore likes to inform you which data it collects, as well as when and how it deals with your personal data.

By agreeing to this Privacy Policy and by willfully sharing information with us, you consent to the collection, use and transfer of your personal data as set out in this policy.

2. What kind of information will be collected?

We collect personal data from you when you collaborate with us. We also collect personal data when you complete any contact form or customer survey. Usage information may also be collected by using cookies. Delivery Hero will collect data that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, etc.), but only when you voluntarily give it to us. We collect this data exclusively to carry out the functions offered within our services and to provide you with offers and information about Delivery Hero and other services we think you may be interested in.

3. How will we use the information we collect from you?

Delivery Hero may use the personal information:

  • to provide, maintain, and improve its services;
  • to send details of its offers and promotions and other products and services, that may be of interest for you;
  • for internal analysis and research purposes.

Delivery Hero may disclose your personal data, and you consent to the disclosure of your personal data, to other affiliated companies of Delivery Hero and third parties engaged by Delivery Hero to perform functions or provide products and services on our behalf for the purpose of rendering the services to you. Delivery Hero reserves the right to disclose your personal data if it is required or authorized to do so by law or court, or, if it is reasonably necessary in its opinion to protect the rights or property of Delivery Hero or any third party, or to avoid injury to any person. If Delivery Hero business is sold or merges with another entity then some or all of your personal data may be passed to it.


Some of the information collected will not personally identify you but will instead track your use of our services so that we can better understand how the services are used by customers or partners and in turn enhance and improve your experience while using the services. We may obtain this information by use of cookies. Cookies are a small data file transferred to your device that recognizes and identifies your device and allows your device to ‘remember’ information for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information – your personal data can only be obtained by Delivery Hero if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type or IP address. Your device should allow you to refuse cookies if you wish so by changing the settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

6. Storage and security of your personal data

Delivery Hero will use all reasonable endeavors to maintain the security of your personal data and to protect your personal data from misuse, interference and loss and against unauthorized access, modification or disclosure. Delivery Hero will destroy any personal data it holds about you which it no longer requires under the terms of this Privacy Policy. Where you have chosen a password to access certain services, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, Delivery Hero does not provide any guarantee or warranty regarding the security of your personal data during transmission to us and you acknowledge that you transfer your personal data to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal data in connection with the services.

7. Access to your peronsal data

Please contact us if you would like to access the personal data Delivery Hero holds about you. We will use reasonable endeavors to provide a complete list of your personal data within a reasonable period after receipt of your request. Please email us if you would like to receive a copy of this data – You may contact us to correct any of your personal data that is inaccurate, incomplete or out-of-date, or to request that your personal data be deleted. We will use reasonable endeavors to correct or delete your personal data as requested within a reasonable period after receipt of your request. Deletion of your account with Delivery Hero will not automatically delete the personal data held about you. If you would like Delivery Hero to delete all personal data together with the deletion of your account, please follow the steps mentioned-above. Please note that the deletion of your personal data from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. As a security measure, Delivery Hero may require the proof of your identity before giving the personal data or making any changes to the stored data. We will use reasonable endeavors to comply with your request within a reasonable period after receipt of your request.

8. Right to withdraw consent

As far as the use of personal data is based on consent, this consent can be withdrawn at anytime with effect for the future. It is also possible to specifically withdraw the consent for the use of the personal data for advertising, marketing or market research purposes. Please note that the withdrawal of any consent or authorizations for processing of your personal data may result in us not being able to provide you with any services.

9. Changes to this Privacy Policy

Due to the dynamic development of the internet new technologies and possibilities are continually being developed. In order that you may benefit from these possibilities and new technologies, Delivery Hero reserves the right to make changes to this Privacy Policy with future effect. Any changes to this Privacy Policy will be posted on the App or sent by email.

10. Contact

All comments, questions or concerns relating to this Privacy Policy or use of your personal data shall be addressed at:

May 15, 2017